REP VA Act

# REP VA Act Summary **What the Bill Would Do** The Representing VA with Accuracy (REP VA) Act would require the Department of Veterans Affairs to standardize how it contacts veterans by phone. Specifically, all VA calls to veterans about benefits or services would need to come from a single, recognizable phone number with caller ID clearly identifying it as from the VA. Additionally, the bill mandates that the Veterans Health Administration maintain at least one call center in each U.S. time zone to handle questions about medical appointments and healthcare referrals. **Who It Affects and Why It Matters** This bill directly affects veterans who receive VA healthcare and benefits, as well as the VA itself.

The goal is to reduce confusion and potential scams targeting veterans—a concern that arises because veterans may receive calls from multiple VA numbers, making it difficult to distinguish legitimate VA calls from fraudulent ones. By centralizing the phone number and ensuring adequate call center coverage across all time zones, the bill aims to improve access to VA services and protect veterans from phone fraud. **Current Status** The bill is currently in committee (S. 831, 119th Congress) and has not yet been voted on or passed.