Improving Veterans’ Experience Act of 2025
Improving Veterans’ Experience Act of 2025
Plain Language Summary
# Improving Veterans' Experience Act of 2025 - Plain Language Summary **What the Bill Would Do:** This bill would create a new "Veterans Experience Office" within the Department of Veterans Affairs (VA) to focus on improving how well the VA serves veterans and their families. The office would gather feedback from veterans about their satisfaction with VA benefits and services, collect data to identify problems, and work with other VA departments to improve customer service. It would also review VA websites and information to make sure they're easy to understand and helpful. **Who It Affects & Key Details:** The bill primarily affects veterans and their beneficiaries who use VA services, as well as VA staff and departments.
The new office would require various VA departments to regularly report on how well they're serving customers and share plans for improvement. This is a temporary measure—the office would automatically shut down on September 30, 2028, unless Congress extends it. **Current Status:** The bill was introduced by Representative Nikki Budzinski (D-Illinois) and is currently in committee, meaning it hasn't been voted on by the full House yet. It remains in the early stages of the legislative process.
CRS Official Summary
Improving Veterans’ Experience Act of 2025This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.Additionally, the office mustrequire the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;collect veteran-derived data to determine satisfaction and for use in policymaking;provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; andassess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.The requirements of this bill terminate on September 30, 2028.The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Latest Action
Referred to the Subcommittee on Oversight and Investigations.